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Customer Success Executive

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In a Nutshell:

Gaditek is looking for a Customer Success Executive to accomodate clients handling customer inquiries, concerns, and complaints related to the company's product. The incumbment will also ensure a high customer’s satisfaction rate.

Once you are here, you will:

Primary Responsibilities:

Managing customer communications providing product information through tickets, chats, and various social media platforms. Resolving issues with TAT and as per company policies.
Proactively identifying escalated cases and the ability to resolve them actively.
Communicating with domestic teams and foreign stakeholders, ensuring email and other communication is promptly answered and followed up.
Making outbound calls when required to stakeholders and customers.
Improving NPS

Secondary Responsibilities:

Identifying issues in processes.
Ability to make things better.
Taking projects side projects

What does GADITEK offer you?

Gaditek is home to some of the best talents in the world. We have an unstoppable team of 800+ employees working on our 7 global SaaS brands across the 6 hottest industries, including Cyber Security, Digital Media, Managed Cloud, Life Style, Web.3.0, and Venture Building as a Service.

Gaditek is a Product-based company that is focused on just one thing: keeping you relevant in the market and in this age. The world of tech is moving fast, and we help our global brands meet the ever-changing needs of their customers. We take pride in our diverse, international team and the flexible and full-time opportunities we offer. With millions of customers and over 150+, we can already feel our impact on the world.

Together as one, we dream big, are fun people to work with, and execute big ideas. But we also purposefully find ways to allow our teams to enjoy working together. As a result, we’re among the best companies to work for, with a plethora of benefits and an amazing culture.

Relevant Experience:

Bachelor’s Degree in Business Administration.
1-2 years Months experience working in Customer Support or related function (ideally in an E-Commerce company
Basic understanding of Computer and Internet usage
Detail-orientation to avoid data misinterpretation
Quick learning skills and fast execution speed
Must be well-versed in wiritng/speaking English